The Company – Pinewoods Technology Services under the Trade Name – https://www.selfdrive.qa will be officially Interpreted / titled as selfdrive.bh for this agreement. This instrument is a contract and governs the legal relationship between selfdrive.qa and the Hirer / Renter..
Definitions
a) Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the website and by agreeing to the terms and conditions here in appearing, he is said to have made a valid booking / reservation of the service provided by the Selfdrive.qa.
b) "Hirer" represents (Renter, Driver, Customer, Client, Leaser)shall mean and include any Person who takes a vehicle from selfdrive.qa on rent for driving by himself and is bound by the terms and conditions mentioned here in below and the relevant law of the Land.
c) "Person" means and includes any individual, company, partnership, trust, sole proprietorship or association or body of persons, whether incorporated or not.
d) "Rental" shall mean the entire course of taking/using a vehicle from selfdrive.qa on rent and shall include without limitation the entire period between the date shown on rental agreement/form or handing over the vehicle's key to Hirer whichever is earlier and returning, by Hirer the vehicle in good condition as received along with all its parts, accessories and other property given to the Hirer by Selfdrive.qa, and continues till the full and final payment by the Hirer.
e)"Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents supplied by Selfdrive.qa
1. Insurance
a) Comprehensive insurance is provided subject to current Qatar Law. The Hirer is liable for the Insurance Excess of QR [750- 5000] - varies per car category - Excess amount for Small QR 750 - 1500, Sedans QR 1500 - 2500, SUV QR 2000 - 5000, Luxury Cars will have min Excess of QR 2500, Against claims resulting from each and every accident including (hit-and-run) reporting you at fault (as evidenced by a Police report). This can be waived by buying the super collision damage waiver (SCDW). A Fixed Admin service Fee of min QR 75/- to max QR 500 will be charged as per the car model.
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b) Hirer/Renter will not do anything that may prejudice any warranty or Maintenance contract given by the manufacturer of the vehicle.
c) The Hirer shall not act in any way that would invalidate the risk or increase the cost of insurance in respect of the vehicle. In the event of breach of this clause the hirer is liable to pay the company for all loss, damage, costs and expenses which arises therein.
2. Kilometers Driven
a) Kilometers are limited to 250km per day, 1500km per week & 3000km to 5000 km per month depending upon the car selected and for Price Lock Option i.e. more than 1 month booking it will be 3000km per month or can offer Unlimited Mileage on selected Rentals, where total additional kilometers including any replacement car provided under the agreement will be charged @QR 0.5 Per Km to QR 10/- Per Km, varies by vehicle's group and category.
3. Maintenance
a) It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major servicing at every 10,000 Km or at every six months whichever comes first.
b) All luxury Cars Needs to be serviced with regular intervals. Unless the car issues a service warning. It’s the responsibility of the renter / driver to notify Selfdrive on the same immediately.
c) The Company will arrange for regular maintenance in respect of the vehicle with the vehicle manufacturer's, Franchised Dealers or authorized repairers in accordance with the manufacturers recommendations and any manufacturer warranty. The customer shall not have the vehicle services, maintained, repaired with any other third parties.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size and amenities to the hired one, as is possible, will be provided at no extra cost.
5. Accidents
In the event of any damage or accident to the car, police must be called before the vehicle is moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the Hirer is responsible for all damages incurred. The obtaining of these documents will be the responsibility of the Hirer.
6. Traffic Violations & Salik
a) All costs incurred as a result of Fines or Toll Fee (If Applicable) or other Penalties (imposed by traffic police or any other legal authorities) taking place during the Rental usage will be Hirer's / Renters responsibility and would be recovered accordingly. Company reserves the right to charge the debit/credit card to cover the above said given rental and non-rental charges.
b) There will be a Service charge of QAR 50 or 15 % whichever is higher on the total amount levied on top of the traffic fines or other penalties or additional charges.
c)In the event of traffic violation where car impound fine is imposed the total amount of such a fine + the service fee will be charged & paid direct to the TRANSPORT AUTHORITY. In case of black points, where the renter is required to visit the police station - it is the renter's responsibility to visit the police station and complete the process. Failing to do so with 2 days from the date of receiving the details Selfdrive.qa will charge QR100 per day as late fine. Also, in the event where Black points and Car impound is filed Selfdrive.qa reserve the right to discontinue the agreement with immediate effect & or force collect the car to safeguard its assets. Service continuity is a sole discretion of Pinewoods Technology Services (Selfdrive.qa).
7. Fuel, Water, Oil & Tire Pressure
a) Special or Unleaded fuel is to be used
b) 20% service charge is added to the refuelling cost.
It is the responsibility of the hirer to check water and oil levels as well as tires pressure from time to time and keep it maintained at such levels as is expected as per the make of the car. Any kind of Damage or Puncture to the tyre will be billed to Hirer's / Renters, any change in the same needs to be as per the OEM brand, make and specification only.
8. Vehicle Condition & Tinting Glass
a) The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may be applied.
b) Tinting of vehicle's window glass is not permitted for rented vehicles; a fine of QR10,000/- would be imposed on violators/offenders who would be held responsible for the same.
9. Vehicle check-in
a) Hirer must inform selfdrive.qa or its associate partners, before hiring, of his intention to return the vehicle at another premise and must define the date and time otherwise excess days' charge shall be imposed on him. Any Change in return location other than the location selected at the time of the start of the rentals will be a chargeable service.
b) At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no police report/s, would be fully charged to hirer's account .
10. Driving License
Qatar Driving license is a must for all residents, while International driving license is required from visitors. Driver’s License needs to be min of 6 months old or the renter should have a valid home country driver’s license, valid for 2 years. If not, the renter would be liable for 10% of the total damage cost + insurance excess.
11. Payment & Deposit
a) Payment terms are negotiated at the time of Rental where credit card / Debit Cards payments are accepted. Rental charges will be collected in advance only and a pre-authorization / Charged for security deposit is applicable
Security Deposit : Will be pre-Auth / charged 24- 48hrs before the start date of the rentals.
NOTE : The Renter needs to be the Credit Card Holder or the Card Holder and the Renter needs to be present at the time for collection of the car at the rental counter or Delivery to sign the agreement. In the event the card holder policy is not fulfilled the Reservation will be canceled and 10% Admin Charge will be applicable and the remaining amount will be refunded.
b) The renter needs to have sufficient credit limit to cover min Deposit amount of QR 1500/- to QR 7500 *( Depending on the Car Model Leased / Rented ) that will be (Pre-Auth / Charged )* on client's credit / debit card to cover possible traffic fines, minor damage to vehicle (in so far as the amount covers the repair charges, otherwise the balance will be billed to hirer's account); the balance will be released in 30 working days. It is the renter’s responsibility to claim the deposit / balance amount within 60 days from the close of the agreement. After the date on which hirer hands-over the vehicle in good and sound condition as specified above, as long as no Traffic Fine/s gets recorded on hirer's Rental. (selfdrive.qa or its associate partners is not responsible for any difference between the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates and other possible banking charges).
c) After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS will be received to registered Mobile No. as Payment Confirmation.
d) Late Payment Charges: In the event of payments not received for extension of a reservation a min Late payment charge of QR 250 per month on all the late payment Invoiced months will be applicable.
IMPORTANT - EXTENSION of Reservation.
The Hirer hereby authorizes selfdrive and its affiliate partners to seize and/or take steps to seize and/or authorize another to sieze the subject matter rented and/or perform any act that is necessary to retrieve the subject matter and thereafter repossess the subject matter by gaining full physical custody and control of the rented subject matter, upon the hirer commits and/or alleged to have committed an act, which was not subsequently rectified within the time period as notified by the selfdrive or its affiliate partners, that repudiates the contract between the Selfdrive and hirer.
The Hirer further acknowledges that the representatives of the Selfdrive or its affiliate partners have the full authority to accept the delivery of the subject matter rented and the hirer irrevocably agrees to hand over peaceful custody of such subject matter to the representative(s) of selfdrive or its affiliate partners upon a legitimate representation is made to that effect.
In case the Extension are not made with in 3 days of the expire of the car rental agreement or return date, Selfdrive.qa reserve the right to auto extend your current car rental agreement as per the Billing Cycle - Daily | Weekly | Monthly. In the event of monthly billing cycle an auto extension will be made for a min 30 days ( As per as on date rentals rates as applicable on the website + QR 25 late payment ) and process the payment. No Claims thereafter will be accepted or Refunds will be processed for early return of the car.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will not be applicable on extension of the reservation. Offers are limited to car models and time and duration. Selfdrive.qa reserves the right to close the offer period or close the complete offer without any prior notice. All Extension will be shifted to the new rates post the offer ends. Subjected to prior information and confirmation from Selfdrive.qa under Micro Lease *( Advance EMI Plan).
12. Selfdrive Credits
a) Any booking cancellation due to KYC rejection will be refunded to Renter/Hirers credit(or) debit card within 7 working days.
b) Any cancellation (Booking, Extension, Installment, Additional services &Non-Rental Charges etc.) other than due to KYC rejection will be refunded to Selfdrive "Credit" within 24 hours.
All security deposit refunds will be processed to Selfdrive credits within 24 hours from the close of the renter's /hirer's reservation.
Utilization of Selfdrive Credits
a) Rental credits can be utilized for new reservations, extension, non-rentals etc.
b) Deposit credit can be utilized for making new reservations as one time deposit.
Claiming of Selfdrive Credits
a) Rental credits can be claimed and will be transferred to renter's/hirer's credit(or) debit card within 7 working days.
b) Deposit credits are transferred from total credits to clear credits after 30 working days.
c) Clear deposit credits can be claimed and will be transferred to renter's/hirer's credit(or) debit card within 3- 5 working days.
13. Delivery / Collection of vehicle
a) Delivery / Collection of vehicle is chargeable and varies according to distance to a minimum charge of QR.30/- each way.
b) Prior to returning the vehicle (Actual Rented Car / Replacement Car) , the customer shall ensure that the vehicle is clean, free from all personal belongings and waste materials and has to return the car with at actual fuel as received.
c) If the returned vehicle contains customer belongings, the same will be kept in the lost and found department and the customer is liable to collect the same within 7 days from the date of such an event. Hence Forward the company and its suppliers do not stand liable towards any losses incurred from the same and would not accept any compensation claims.
Zero Deposit Offer Terms and Authorization of Use for Debit and Credit Card Holder.
a. This offer is valid for a limited period time and on selected car models.
b. This offer is Exclusively for Debit and Credit Card Holders Only.
c. At any given time the Debit and Credit Card Holder must have enough credit limit to cover the Damages, Fine, Toll Fee (If Applicable), Dents, Penalty, Fees, Fuel, Tyre, or losses, if under any circumstances or is found to breach Pinewoods Technology Services ( Selfdrive.qa)Terms of Contract.
d. Min liability will be the Security Deposit Amount Mentioned prior to booking the car and as mentioned on the Invoice (Eticket).
e. Incase, any scope of damage is reported, Pinewoods Technology Services ( Selfdrive.qa) reserves the right to Charge the Card Holder / User with a Min Amount of QR2500/- on the given card number.
f. The Security Deposit will not be Pre-Auth( HOLD ) to the credit card but the card holder authorizes Pinewoods Technology Services ( Selfdrive.qa) to Charge Min Security Deposit to cover any Damages, Fine, Toll Fee (If Applicable), Dents, Penalty, Fees, Fuel, Tyres or Losses or total amount whichever is higher to its Card.
g. The Card Holder also confirms these charges to be accepted and Indemnifies that no - Card charge back case will be filed or claimed following the Zero Deposit Offer.
h. Any One who does not wish to be a part of this offer should reach out to the company within 24hrs of booking the car and opt-out of the offer. Details of your booking can be sent to info@Selfdrive.qa
i. All standard terms and conditions are applicable as per the rental agreement.
14. Airport Surcharge
All Airport Parking charges needs to be paid by the renter. In case the payment is done by selfdrive additional QR 25 will be charged as Surcharge.
15. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow instructions to receive help.
16. Additional Charges
Additional charges shall be applicable to the Hirer for Toll Fee (If Applicable) (Qatar Tollgate pass) at QR.5/pass as well as for any other additional requirements of Hirer and as per the Law. It is the responsibility of the renter to carry a baby seat as mandated by the TRANSPORT AUTHORITY and governed by Qatar law to have mandatory child / baby seats. Any fines with regards to the same will be charged to the Renters accounts.
17. Driving outside UAE & Off-Road Driving
a) Our vehicles are not permitted to be driven outside Qatar
b) In the event of breakdown/accident, Hirer is responsible for the vehicle.
c) In the event of breakdown/accident, Hirer is responsible to bring the vehicle to Borders at his/its own costs.
d) Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading / Advertising / Hiring / Leasing / Sub Leasing / Contracting / 3rd party Contracting and mobility services / Loans / Use for Loan Security / Financial Rewards. The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed to adhere with the same.
18. Usage of Vehicles
a) Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been authorized by Selfdrive.qa
b) Hirer undeTransport Authoritykes that neither he nor any of the listed additional drivers will use the vehicle in, Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle without selfdrive.qa permission. Hirers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues Hirer commits that he/any additional driver will not drive the vehicle outside Qatar if been pre-approved as specified above..
c) Smoking including the use of electronic smoking devices are not permitted in any of the selfdrive.qa cars.
d) The renter agrees to disclose the location of the vehicle upon request and allow the company or its representatives to inspect the vehicle at all reasonable times and for that purpose to allow entry into any land /premise where the vehicle is located / stored.
19. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of selfdrive.qa is available only to persons who are above the age of 24 years and max 65years and can form a legally binding contract under the local Law. If you are a minor i.e., under the age of majority specified by Law of the Land, you may use https://www.selfdrive.qa only through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the website.
20 We will accept following currency towards payment: QR only.
21 We expressly state that we do not trade with or provide services in/to OFAC and sanctioned countries.
22 The Hirer must maintain a copy of transaction records and other relevant policies and rules.
Disclaimers
The information contained in this website is for general information purposes only. This website, the site materials, and any product or service obtained through or in connection with this website is provided by selfdrive.qa and while we endeavor to keep the information up to date and correct, it is on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Selfdrive.qa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software is free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance to the Terms & Conditions of selfdrive.qa which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information)related to you with third parties or service providers to execute the services and for the period of the service that you have opted with selfdrive.qa in the operational domicile.
Conflicts
In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website.
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any of our affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you, anyone claiming for/through/under you or in trust/as fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other damages under any contract, negligence, strict liability, or other theory/law, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or indirectly from or otherwise arising in connection with :
1. The use of this website, including, but not limited to, damages resulting or arising from your reliance on this website or any information or materials found on this website or hyperlinked from this website, or the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this website.
2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site materials or our ability to provide products or services in connection with, or reserved or ordered through, this website; or
3. Loss of security of information you have provided in connection with your use of this website, or interception of any such information by unauthorized third parties.
4. In no event will the company or Its suppliers be liable to the hirer in the contract, tort or otherwise including any liability or negligence :
a. For any fair, wear and tear of the vehicle.
b. For any loss arising out of, any delay in or failure to effect delivery of the vehicle or for any damage incurred in the course of delivery .
c. For any events outside of the company's reasonable control, including but not limited to office computer system or telecommunication failures , act of God or terrorism.
d. for any loss or damage which is not reasonably foreseeable to the hirer.
Your sole remedy for dissatisfaction with this website and/or site materials contained within this website is to stop using/choosing not to start using at all this website and/or site materials, as applicable. Your use of this website will be presumed and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained
Qatar is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE".
"Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Qatar".
If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.
"We accept payments online using visa and Mastercard credit/debit card in QR (or any other currency agreed)"
Cancellation Policy
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a. Selfdrive.qa allows you to cancel a prepaid reservation Online by the 'Modify/Cancel' reservation page by calling the Helpdesk.
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b. A full refund of the prepaid reservation will be made If the cancellation is made within 7 days of the original booking Date and Reporting time; Less an administrative fee of QR 200 + the Payment processing charges as per applicable. Flat 10% Cancelation charge will be applicable incase the client is unable to provide the needed documents, Credit card copy, Security Deposit via credit card or any other details that would be needed by the car rental company which leads to booking Cancelation.
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c. Refunds will be done only through the original mode of payment. It will take up to 45 days for the refund transfer to be completed. Disclosure to our service providers and agents If at the time of vehicle collection, you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.
Shows/Lost Rentals: Prepaid Reservations (Pay Online)
- If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as full rental amount.
- No Show : If no communication has received from the renter’s end in12hrs about any change in the reservation 100% rental will be charged.
- We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick-Up Date at Selfdrive.qa Prepaid Accounting Department, info@Selfdrive.qa requesting repayment and enclosing a copy of your Reservation Confirmation.
Early Return
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1. Rental Refund is not applicable in case of an early return on the cars as per the agreement / contract pre-paid.
2. Refund of down payment is not applicable in case of early return of the car ,if has been under the subscription offer.
3. In case of car is under the long or short rental / lease / subscription offer and is early returned a base 1-month regular rate will be applicable for the used duration and the rates difference will be charged.
4. In case if he vehicle is under Lease Contract, Early returns Penalties as follows
a) Within 1 Year – 3 Months Rental will be charged as penalty
b) Within 2 Years – 2 Months Rental will be charged as penalty .
c) Within 2 Years – 2 Months Rental will be charged as penalty
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Late Return Charge
- We reserve the right to make a Late Return Charge of min QR 50.00 to max QR 1000.00 or a min of 1 day rental + QR 250 admin fees will be charged to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.
- This charge is not applicable, if you verify that you are not responsible for the damage, no damage has occurred or the actual damage is less than the specified charge.
Refund
- All refund claims need to be processed via pre approval from the company.
- All the details ie. E-ticket, Reservation Copy etc. for the refund needs to be mailed to accounts@Selfdrive.qa.
- All refunds will be processed to clients / Person who made the reservation to the respective card only.
- All Claims and refund request needs to be processed with 60days from the date of reservation or payments made.
- AAll deposit refunds will be processed with in 30 business working days and upon receiving total clearance from TRANSPORT AUTHORITY in regards to any traffic fines or Toll Fee (If Applicable)s. .It will take up to 45 days for the refund transfer to be completed.
The company reserves the right to recall the rented car by the client due Vehicle End of service, Expired warranty, Expired Vehicle License / Plate redg / Insurance or any other subject matter to which the car is in a non drivable state a recall of the car has been requested. In the above case (PTS) will provide an alternative option to maintain the basic level service contract. Incase the client refuses to accept the replacement car provided the contact will be considered terminated under Daily, Weekly & Monthly Subscription bookings . Incase of a Leased cars under Lease Pro this will be treated as early termination & standard termination charges will be applicable.
Indemnification
Without limiting the generality or effect of other provisions of this Agreement, you agree to indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our or their officers, directors, and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from
(a) your breach or alleged breach of this Agreement/any clause or part, including any violation of the Code of Conduct above; and
(b) your use of this website and engagement in transactions on this website including, but not limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we retain the right to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any damages arising from any interruption, suspension, or termination of this website.
The Company – – Pinewoods Technology Services under the Trade Name – https://www.selfdrive.qa will be officially Interpreted / titled as selfdrive.qa for this agreement. This instrument is a contract and governs the legal relationship between selfdrive.qa and the Hirer / Renter.
Definitions
a) Booking / Reservation : Whenever a Hirer follows a procedure as laid down on the website and by agreeing to the terms and conditions here in appearing, he is said to have made a valid booking / reservation of the service provided by the Selfdrive.qa.
b) "Hirer" represents (Renter, Driver, Customer, Client, Leaser)shall mean and include any Person who takes a vehicle from selfdrive.qa on rent for driving by himself and is bound by the terms and conditions mentioned here in below and the relevant law of the Land.
c) "Person" means and includes any individual, company, partnership, trust, sole proprietorship or association or body of persons, whether incorporated or not.
d) "Rental" shall mean the entire course of taking/using a vehicle from selfdrive.qa on rent and shall include without limitation the entire period between the date shown on rental agreement/form or handing over the vehicle's key to Hirer whichever is earlier and returning, by Hirer the vehicle in good condition as received along with all its parts, accessories and other property given to the Hirer by Selfdrive.qa, and continues till the full and final payment by the Hirer.
e) "Vehicle" means the Vehicle described in the Rental Agreement that has been rented or agreed to be rented by You (or any substitute vehicle), and includes its parts, components, accessories and contents supplied by Selfdrive.qa
1. Insurance
| a) Comprehensive insurance is provided subject to current Qatar Law. The Hirer is liable for the Insurance Excess of QR [750- 5000] - varies per car category - Excess amount for Small QR 750 - 1500, Sedans QR 1500 - 2500, SUV QR 2000 - 5000, Luxury Cars will have min Excess of QR 2500, Against claims resulting from each and every accident including (hit-and-run) reporting you at fault (as evidenced by a Police report). This can be waived by buying the super collision damage waiver (SCDW). A Fixed Admin service Fee of min QR 75/- to max QR 500 will be charged as per the car model. |
b) Hirer/Renter will not do anything that may prejudice any warranty or Maintenance contract given by the manufacturer of the vehicle.
c) The Hirer shall not act in any way that would invalidate the risk or increase the cost of insurance in respect of the vehicle. In the event of breach of this clause the hirer is liable to pay the company for all loss, damage, costs and expenses which arises therein.
2. Kilometers Driven
a) Kilometers are limited to 250km per day, 1500km per week & 3000km to 5000 km per month depending upon the car selected and for Price Lock Option i.e. more than 1 month booking it will be 3000km per month or can offer Unlimited Mileage on selected Rentals, where total additional kilometers including any replacement car provided under the agreement will be charged @QR 0.5 Per Km to QR 10/- Per Km, varies by vehicle's group and category..
3. Maintenance
a) It includes routine servicing at 1,500 Km (1st Service), oil change at every 5,000 Km, and major servicing at every 10,000 Km or at every six months whichever comes first.
b) All luxury Cars Needs to be serviced with regular intervals. Unless the car issues a service warning. It’s the responsibility of the renter / driver to notify Selfdrive on the same immediately.
c)The Company will arrange for regular maintenance in respect of the vehicle with the vehicle manufacturer's, Franchised Dealers or authorized repairers in accordance with the manufacturers recommendations and any manufacturer warranty. The customer shall not have the vehicle services, maintained, repaired with any other third parties.
4. Replacement Vehicle/s
In the event of routine service and maintenance, a replacement vehicle nearest in size and amenities to the hired one, as is possible, will be provided at no extra cost.
5. Accidents
In the event of any damage or accident to the car, police must be called before the vehicle is moved and a police report and a repair slip must be obtained. Should these documents failed to be obtained, then the Hirer is responsible for all damages incurred. The obtaining of these documents will be the responsibility of the Hirer.
6. Traffic Violations & Toll Fee (If Applicable)
a)All costs incurred as a result of Fines or Toll Fee (If Applicable) or other Penalties (imposed by traffic police or any other legal authorities) taking place during the Rental usage will be Hirer's / Renters responsibility and would be recovered accordingly. Company reserves the right to charge the debit/credit card to cover the above said given rental and non-rental charges.
b) There will be a Flat Fee of QR 50 for fines below QR 350 and Flat 15% for fines above QR 350 additional service charge on top of traffic fine charges and QR1/- on top of each Toll Fee (If Applicable).
c). In the event of traffic violation where car impound fine is imposed the total amount of such a fine + the service fee will be charged & paid direct to the TRANSPORT AUTHORITY. In case of black points, where the renter is required to visit the police station - it is the renter’s responsibility to visit the police station and complete the process. Failing to do so with 2 days from the date of receiving the details Selfdrive.qa will charge QR100 per day as late fine. Also, in the event where Black points and Car impound is filed Selfdrive.qa reserve the right to discontinue the agreement with immediate effect & or force collect the car to safeguard its assets. Service continuity is a sole discretion of Pinewoods Technology Services (Selfdrive.qa).
7. Fuel, Water, Oil & Tire Pressure
a) Special or Unleaded fuel is to be used
b) 20% service charge is added to the refueling cost.
It is the responsibility of the hirer to check water and oil levels as well as tires pressure from time to time and keep it maintained at such levels as is expected as per the make of the car. Any kind of Damage or Puncture to the tyre will be billed to Hirer's / Renters, any change in the same needs to be as per the OEM brand, make and specification only.
8. Vehicle Condition & Tinting Glass
a) The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise charges may be applied.
b) Tinting of vehicle's window glass is not permitted for rented vehicles; a fine of QR10,000/- would be imposed on violators/offenders who would be held responsible for the same.
9. Vehicle check-in
a) Hirer must inform selfdrive.qa or its associate partners, before hiring, of his intention to return the vehicle at another premise and must define the date and time otherwise excess days' charge shall be imposed on him. Any Change in return location other than the location selected at the time of the start of the rentals will be a chargeable service.
b) At the time of vehicle's off-hire, the cost of any un-reported damage/s as well as damages with no police report/s, would be fully charged to hirer's account
10. Driving License
Qatar Driving license is a must for all residents, while International driving license is required from visitors. Driver’s License needs to be min of 6 months old or the renter should have a valid home country driver’s license, valid for 2 years. If not, the renter would be liable for 10% of the total damage cost + insurance excess.
11. Payment & Deposit
a) Payment terms are negotiated at the time of Rental where credit card / Debit Cards payments are accepted. Rental charges will be collected in advance only and a pre-authorization / Charged for security deposit is applicable
Security Deposit : Will be pre-Auth / charged 24- 48hrs before the start date of the rentals.
NOTE : The Renter needs to be the Credit Card Holder or the Card Holder and the Renter needs to be present at the time for collection of the car at the rental counter or Delivery to sign the agreement. In the event the card holder policy is not fulfilled the Reservation will be canceled and 10% Admin Charge will be applicable and the remaining amount will be refunded.
b) The renter needs to have sufficient credit limit to cover min Deposit amount of QR 1500/- to QR 7500 *( Depending on the Car Model Leased / Rented ) that will be (Pre-Auth / Charged )* on client's credit / debit card to cover possible traffic fines, minor damage to vehicle (in so far as the amount covers the repair charges, otherwise the balance will be billed to hirer's account); the balance will be released in 30 working days. It is the renter’s responsibility to claim the deposit / balance amount within 60 days from the close of the agreement. After the date on which hirer hands-over the vehicle in good and sound condition as specified above, as long as no Traffic Fine/s gets recorded on hirer's Rental. (selfdrive.qa or its associate partners is not responsible for any difference between the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates and other possible banking charges).
c) After Successful Booking, an E-ticket will be sent by Email to registered email id and SMS will be received to registered Mobile No. as Payment Confirmation.
d) Late Payment Charges: In the event of payments not received for extension of a reservation a min Late payment charge of QR 250 per month on all the late payment Invoiced months will be applicable.
IMPORTANT - EXTENSION
In case the Extension are not made with in 3 days of the expire of the car rental agreement or return date, Selfdrive.qa reserve the right to auto extend your current car rental agreement as per the Billing Cycle - Daily | Weekly | Monthly. In the event of monthly billing cycle an auto extension will be made for a min 30 days ( As per as on date rentals rates as applicable on the website + QR 250 late payment ) and process the payment. No Claims thereafter will be accepted or Refunds will be processed for early return of the car.
IMPORTANT - OFFERS
All offers are limited to only one reservation and same offer rates will not be applicable on extension of the reservation. Offers are limited to car models and time and duration. Selfdrive.qa reserves the right to close the offer period or close the complete offer without any prior notice. All Extension will be shifted to the new rates post the offer ends. Subjected to prior information and confirmation from Selfdrive.qa under Micro Lease *( Advance EMI Plan).
12. Delivery / Collection of vehicle
a)Delivery / Collection of vehicle is chargeable and varies according to distance to a minimum charge of QR.30/- each way.
b) Prior to returning the vehicle (Actual Rented Car / Replacement Car) , the customer shall ensure that the vehicle is clean, free from all personal belongings and waste materials and has to return the car with at actual fuel as received.
c) If the returned vehicle contains customer belongings, the same will be kept in the lost and found department and the customer is liable to collect the same within 7 days from the date of such an event. Hence Forward the company and its suppliers do not stand liable towards any losses incurred from the same and would not accept any compensation claims.
Zero Deposit Offer Terms and Authorization of Use for Debit and Credit Card Holder.
a. This offer is valid for a limited period time and on selected car models.
b. This offer is Exclusively for Debit and Credit Card Holders Only.
c. At any given time the Debit and Credit Card Holder must have enough credit limit to cover the Damages, Fine, Toll Fee (If Applicable), Dents, Penalty, Fees, Fuel, Tyre, or losses, if under any circumstances or is found to breach Pinewoods Technology Services ( Selfdrive.qa)Terms of Contract.
d. . Min liability will be the Security Deposit Amount Mentioned prior to booking the car and as mentioned on the Invoice (Eticket).
e. Incase, any scope of damage is reported, Pinewoods Technology Services ( Selfdrive.qa) reserves the right to Charge the Card Holder / User with a Min Amount of QR2500/- on the given card number.
f. The Security Deposit will not be Pre-Auth( HOLD ) to the credit card but the card holder authorizes Pinewoods Technology Services ( Selfdrive.qa) to Charge Min Security Deposit to cover any Damages, Fine, Toll Fee (If Applicable), Dents, Penalty, Fees, Fuel, Tyres or Losses or total amount whichever is higher to its Card.
g. The Card Holder also confirms these charges to be accepted and Indemnifies that no - Card charge back case will be filed or claimed following the Zero Deposit Offer.
h. Any One who does not wish to be a part of this offer should reach out to the company within 24hrs of booking the car and opt-out of the offer. Details of your booking can be sent to info@Selfdrive.qa
i. All standard terms and conditions are applicable as per the rental agreement.
13. Airport Surcharge
| All Airport Parking charges needs to be paid by the renter. In case the payment is done by selfdrive additional QR 25 will be charged as Surcharge. |
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14. Breakdown Service
We offer 24 hours breakdown service. Hirers have to contact our fleet controller and follow instructions to receive help.
15. Additional Charges
Additional charges shall be applicable to the Hirer for Toll Fee (If Applicable) (Qatar Tollgate pass) at QR.5/pass as well as for any other additional requirements of Hirer and as per the Law. It is the responsibility of the renter to carry a baby seat as mandated by the TRANSPORT AUTHORITY and governed by Qatar law to have mandatory child / baby seats. Any fines with regards to the same will be charged to the Renters accounts.
16. Driving outside Qatar & Off-Road Driving
a) Our vehicles are not permitted to be driven outside Qatar
b) In the event of breakdown/accident, Hirer is responsible for the vehicle.
d)Our vehicles are not permitted to be used for Safari / Fun-drive / Race / Off roading / Advertising / Hiring / Leasing / Sub Leasing / Contracting / 3rd party Contracting and mobility services / Loans / Use for Loan Security / Financial Rewards. The Hirer will be held liable to pay all damages, necessary repairs & towing charges if he failed to adhere with the same.
17. Usage of Vehicles
a) Hirer commits and agrees that he won't allow anybody to drive the rented vehicle unless been authorized by Selfdrive.qa
b) Hirer undeTransport Authoritykes that neither he nor any of the listed additional drivers will use the vehicle in, Pushing, Pulling or Towing objects, Races & Fun Drive, Rough Roads & desert Safaris, teach Driving, rent the vehicle without selfdrive.qa permission. Hirers that fail to adhere to the same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues Hirer commits that he/any additional driver will not drive the vehicle outside Qatar if been pre-approved as specified above.
c) Smoking including the use of electronic smoking devices are not permitted in any of the selfdrive.qa cars.
d) The renter agrees to disclose the location of the vehicle upon request and allow the company or its representatives to inspect the vehicle at all reasonable times and for that purpose to allow entry into any land /premise where the vehicle is located / stored.
18. Minor Not allowed to be a user
Use of website and services of booking / rental / driving of selfdrive.qa is available only to persons who are above the age of 24 years and max 65years and can form a legally binding contract under the local Law. If you are a minor i.e., under the age of majority specified by Law of the Land, you may use https://www.selfdrive.qa only through a parent or guardian, but you are not permitted to subscribe to the services yourself by using the website.
19. We will accept following currency towards payment: QR only.
20. We expressly state that we do not trade with or provide services in/to OFAC and sanctioned countries.
21. The Hirer must maintain a copy of transaction records and other relevant policies and rules.
Disclaimers
The information contained in this website is for general information purposes only. This website, the site materials, and any product or service obtained through or in connection with this website is provided by selfdrive.qa and while we endeavor to keep the information up to date and correct, it is on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchant ability, fitness for a particular purpose, and non-infringement, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Selfdrive.qa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software is free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk.
By Using or continuing to use the site you agree to use of your information (Including Sensitive Personal Information) in accordance to the Terms & Conditions of selfdrive.qa which may be amended from time to time as per the legal requirement of the Operational domicile. You also agree and consent to us collecting, storing, processing, transferring and sharing information (Including Sensitive personal information)related to you with third parties or service providers to execute the services and for the period of the service that you have opted with selfdrive.qa in the operational domicile.
Conflicts
In the event a conflict arises between any information posted on this website, this Agreement, and/or any contract you have with us, the terms of your contract with us will prevail over this Agreement and the information posted on this website, and this Agreement will prevail over information posted on this website.
Limitation of Liability
As a condition of your use of this website, you agree that neither we, nor any of our affiliates, licensees, suppliers, directors, officers, shareholders, employees, or agents, will be liable to you, anyone claiming for/through/under you or in trust/as fiduciary for you or any third party for any direct, indirect, incidental, special, exemplary, punitive, or other damages under any contract, negligence, strict liability, or other theory/law, or consequential loss of profits, loss of earnings, loss of business opportunities, lost data, interrupted communications, damages, expense, or costs resulting directly or indirectly from or otherwise arising in connection with :
1. The use of this website, including, but not limited to, damages resulting or arising from your reliance on this website or any information or materials found on this website or hyperlinked from this website, or the mistakes, omissions, interruptions, errors, defects, delays in operation, transmissions, eavesdropping by third parties, or any failure of performance of this website. 2. Government restriction, strikes, war, civil commotion, terrorist activities, any natural disaster or force majeure, power failures, large increases in on-line activity in a short period of time (usage spikes), viruses, catastrophic hardware failures, attacks on our servers, fires, earthquakes, floods, unusually severe weather, or any other condition beyond our reasonable control limiting, preventing or otherwise affecting either your access to or use of this website or site materials or our ability to provide products or services in connection with, or reserved or ordered through, this website; or
3. Loss of security of information you have provided in connection with your use of this website, or interception of any such information by unauthorized third parties.
4. In no event will the company or Its suppliers be liable to the hirer in the contract, tort or otherwise including any liability or negligence :
a. For any fair, wear and tear of the vehicle.
b. For any loss arising out of, any delay in or failure to effect delivery of the vehicle or for any damage incurred in the course of delivery .
c. For any events outside of the company’s reasonable control, including but not limited to office computer system or telecommunication failures , act of God or terrorism.
d. for any loss or damage which is not reasonably foreseeable to the hirer.
Your sole remedy for dissatisfaction with this website and/or site materials contained within this website is to stop using/choosing not to start using at all this website and/or site materials, as applicable. Your use of this website will be presumed and deemed to be a use after having fully read, understood and accepted these terms and conditions here in contained
Qatar is our country of domicile.
"Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Qatar".
If you use COMPANY Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.
"We accept payments online using visa and Mastercard credit/debit card in QR (or any other currency agreed)"
Non Smoking Policy:
All vehicles in our fleet adhere to a non-smoking policy in line with pour commitment to the environment and the public rules of the traffic department of Qatar. A cleaning fees of QAR 1750 may be charged if a vehicle is returned in a condition where it needs to be cleaned and deodorized for violation of the above policy. IN addition, QAR 3500 will be charged if there are any burn marks in the vehicle.
Cancellation Policy
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a. Selfdrive.qa allows you to cancel a prepaid reservation Online by the 'Modify/Cancel' reservation page by calling the Helpdesk.
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b. A full refund of the prepaid reservation will be made If the cancellation is made within 7 days of the original booking Date and Reporting time; Less an administrative fee of QR 200 + the Payment processing charges as per applicable. Flat 10% Cancelation charge will be applicable incase the client is unable to provide the needed documents, Credit card copy, Security Deposit via credit card or any other details that would be needed by the car rental company which leads to booking Cancelation.
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c. Refunds will be done only through the original mode of payment. It will take up to 45 days for the refund transfer to be completed. Disclosure to our service providers and agents If at the time of vehicle collection, you wish to rent a larger car or rent for a longer period, you may do so, subject to availability, on payment of additional charges. Such charges will be quoted in the currency of the renting country and may be at a higher rate than those previously quoted.
Shows/Lost Rentals: Prepaid Reservations (Pay Online)
- If you fail to cancel your reservation prior to the Pick Up Time and do not collect the vehicle on the Pick Up Date, or if you fail to comply with the pick-up terms (refer Rental Qualifications & Requirements), we reserve the right to make a No Show/Lost Rental Charge as full rental amount.
- No Show : If no communication has received from the renter’s end in12hrs about any change in the reservation 100% rental will be charged.
- We will refund your prepayment, less the No Show/Lost Rental Charge, if you write to us within 90 days of the Pick-Up Date at Selfdrive.qa Prepaid Accounting Department, info@Selfdrive.qa requesting repayment and enclosing a copy of your Reservation Confirmation.
Early Return
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1. Rental Refund is not applicable in case of an early return on the cars as per the agreement / contract pre-paid.
2. Refund of down payment is not applicable in case of early return of the car ,if has been under the subscription offer.
3. In case of car is under the long or short rental / lease / subscription offer and is early returned a base 1-month regular rate will be applicable for the used duration and the rates difference will be charged.
4. In case if he vehicle is under Lease Contract, Early returns Penalties as follows :
a.) Within 1 Year – 3 Months Rental will be charged as penalty
b.) Within 2 Years – 2 Months Rental will be charged as penalty
c.) Within 3 years – 1 Months Rental will be charged as penalty
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Late Return Charge
- We reserve the right to make a Late Return Charge of min QR 50.00 to max QR 1000.00 or a min of 1 day rental + QR 250 admin fees will be charged to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle and for our administration costs in contacting you to return the vehicle.
Refund
- All refund claims need to be processed via pre approval from the company.
- All the details ie. E-ticket, Reservation Copy etc. for the refund needs to be mailed to accounts@Selfdrive.qa.
- All refunds will be processed to clients / Person who made the reservation to the respective card only.
- All Claims and refund request needs to be processed with 60days from the date of reservation or payments made.
- All deposit refunds will be processed with in 30 business working days and upon receiving total clearance from TRANSPORT AUTHORITY in regards to any traffic fines or Toll Fee (If Applicable)s. .It will take up to 45 days for the refund transfer to be completed.
The company reserves the right to recall the rented car by the client due Vehicle End of service, Expired warranty, Expired Vehicle License / Plate redg / Insurance or any other subject matter to which the car is in a non drivable state a recall of the car has been requested. In the above case (PTS) will provide an alternative option to maintain the basic level service contract. Incase the client refuses to accept the replacement car provided the contact will be considered terminated under Daily, Weekly & Monthly Subscription bookings . Incase of a Leased cars under Lease Pro this will be treated as early termination & standard termination charges will be applicable.
Indemnification
Without limiting the generality or effect of other provisions of this Agreement, you agree to indemnify, hold harmless, and defend us, our affiliates, licensees, subcontractors, and agents, and each of our or their officers, directors, and employees, from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from
a) your breach or alleged breach of this Agreement/any clause or part, including any violation of the Code of Conduct above; and
(b) your use of this website and engagement in transactions on this website including, but not limited to, use of the Site Materials.
Availability of this Website
This website is usually available 24 hours a day, 7 days a week. However, we retain the right to make this website unavailable from time to time for any reason or no reason. We shall not be liable for any damages arising from any interruption, suspension, or termination of this website.
