Frequently Asked Questions

Do you have questions? We have answers (well, most of the times!).
Below you will find answers to the most common questions you may have.

Yes, to rent a car person must be 23 or above. (Min Age may vary for High-end Premium Car Models)

The SelfDrive app can be downloaded from both the iOS App Store and Google Play Store, and customers also have the option to book a car through our website.

Download the Selfdrive app → Choose your location → Select the renting period Choose the car → Choose the pick up and delivery date → Choose the additional services if required → Choose the Pick-up location → Upload the documents → Pay using a debit/credit card.

No, You can also book from SelfDrive website - www.selfdrive.qa or WhatsApp us on +974 44196445.

Yes, you can add an additional driver to your rental car for a nominal fee, but it is important to ensure that they meet the criteria of renting a car. By doing so, you can enjoy a hassle-free and safe driving experience with your additional driver.

For our customers convenience, we deliver and collect vehicle right at your doorstep for a nominal fee.

SelfDrive.qa is Qatar's largest on-demand car rental super app, making car rental a quick, seamless and hassle-free process. The super app lets you rent cars starting from a minimum of 1 day to 12 months.

Currently we have more than 15+ brands and 40+ models and the number keeps increasing depending on the demand.

The car you will receive is directly from the dealerships, ensuring you get the best quality, well-maintained, clean and sanitized cars.

We offer all types of cars from hatchback, sedan, SUV, 7 Seater and luxury vehicles.

No, Selfdrive only rents cars. Drivers are not included.

The person who is registered as a driver while renting should drive the car. If you wish to add a co-driver, you can request and submit your driver's document to add a co-driver.

Yes, there is an additional driver fee. The Charges depend on the duration of the car you rent.

For service and repair, you can directly place a request in the app. We give a replacement car and take your rental car for service. Additionally, if you need 24/7 roadside assistance you can request it during booking or select the 24/7 roadside assistance option in the app.

The booking process merely takes 1 minute and you can pick your car from our nearest location within 3 hours.

Yes, Selfdrive does deliver to your rental car at your doorstep with an additional charge.

Yes, Selfdrive has a pick-up service too with an additional charge.

Our vehicles are not allowed for Safari/ Fun drives/ Race/ Off-Roading or Advertising. The renter will be held liable to pay all the damages, necessary repairs and towing charges if they fail to adhere to the same.

Please refer to the following:

  • Take photos/videos of all the sides of the car.
  • Mention any scratch or dent you notice.
  • Check the fuel gauge and take a picture for future reference.
  • Please check if you have received the car's registration copy.

Express booking is a short-term car rental. Where you can rent a car minimum for 1 day to 1 month under express booking

Under Micro Lease, you can rent a car from 1 to 12 months.

A car subscription is renting a car for 3 months, 6 months & 12 months without renewing the agreement every month.

Book your rental car from any corner of the world and pick it up from all significant Qatar airports. Qatar's major airports include:
  • Hamad International Airport - DOH
  • Doha International Airport - DIA

In Lease Pro, you can lease "0 KM" exclusive brand new cars starting for 1 to 3 years direct from dealerships which will soon be implemented in Qatar.

After booking your rental car within 3 hours you can collect or get the car delivered.

No, Selfdriv's renting duration starts from a minimum of 1 day and the price starts from 8 BHD.

Selfdrive has a simple and hassle-free process to rent a car. Reach the respective counter and show your Booking ID, documents and pick up the car.

If you have rented a car under airport rental then you can pick up or drop the car at this location.
  • Hamad International Airport.

Our rental rates are affordable starting from 125 QAR per day. The rental rates include maintenance, repair, servicing and basic insurance.

Selfdrive believes in transparency with the customers. So, Selfdrive doesn't have any hidden charges.

No, cash is not accepted. Selfdrive accepts only debit/credit card payments.

Security Deposit depends on the type of car you choose to rent. All premium cars have a security deposit.

The security deposit is collected for future fines. The security deposit amount will be initiated within 30 working days after returning the car.
Please Note: Banks may not send you an SMS confirming the credit of the amount you are requested to check with your card statement or call the bank call centre.

You can WhatsApp us on +974 44196445 or email us at info@selfdrive.qa, mentioning your booking ID and your requested pick-up date of the car. Our team will check and will respond to you.

All rental cars are covered with basic insurance. Basic Insurance covers all the damages that are not your fault. In unfortunate situations, to avoid excess expenses while renting, select the SCDW insurance under additional service while booking your car.
Please Note: In any circumstances, a police report must be submitted.

Super Collision Damage Waiver - All cars in Selfdrive are covered with basic comprehensive insurance. An insurance excess amount is applicable (depending upon the type of the car rented) in case of accident damage or if the renter is at fault. The renter can opt for Super Collision Damage Waiver (SCDW) by paying an additional charge to avoid paying excess insurance in the unfortunate event of any known or unknown damage.

Please Note:SCDW should be added to your rentals agreement in advance and before the rentals and cannot be amended in between the rental duration or for an extension.

In Qatar, SelfDrive is located in Doha as of now and soon it would be available in Al Khor and Ruwais. In Doha, pick-up counters are present in multiple locations like Hamad International Airport, C Ring Road, Golden Tulip Hotel, Corniche, Premier Inn, Education City, Al Wakra Street and Barwa Village.

Qatar Nationals

  1. Qatar ID
  2. Valid Driving License
  3. Credit/Debit Card

Qatar Expats Residents

  1. Qatar Nationals
  2. Qatar Driving License
  3. Passport
  4. Credit/Debit Card

GCC Residents

  1. Resident Country ID
  2. GCC Driving License
  3. Passport
  4. Credit/Debit Card

International Travellers

  1. Resident Country ID
  2. Home Country Driving License
  3. International Driver’s Permit
  4. Passport
  5. Credit/Debit Card

Please Note: Credit/Debit card must be in the name of the renter and if it's booked on behalf of someone, the cardholder needs to be present at the time of collecting the vehicle to sign the agreement. In case of absence, the payer's signed authorization letter must be submitted.

Yes, all rental cars have a mileage limit and it depends on the duration you rent.
  • Daily/weekly - Starting from 171 KM /day
  • Monthly - Starting from 3500 KM /month
  • Airport Rental - Starting from 171 KM /month

While returning, the fuel meter should remain the same level as at the time of renting. If any customer fails to return the car with the same level of fuel, a certain amount will be charged.

Selfdrive has different cancellation policies for various circumstances.
  • 10% of the total invoice cost is applicable if the cancellation is completed before the delivery
  • No refund is applicable if the renter intends to cancel the booking after the delivery.
  • 10% of the total invoice cost is applicable if the booking is cancelled by Selfdrive due to non-compliance with proper documents.

Selfdrive offers a maximum of 2 hours grace period for returning the car. In case exceeded, one day's rental charge will be applicable.

No, a refund is not applicable in the case of an early return.

The contract will be renewed automatically every month until the end of your renting period. For example, if you rent a Selfdrive car for 4 months your contract will be renewed automatically every month.

At the end of every subscription or rental period, you can switch your car. For example: if you rent for 1 month, after completing the duration you can switch to another car from Selfdrive.

In case of an accident or damage to the car, kindly contact the police and arrange for a police report. It is the responsibility of the renter to obtain the police report. Failing to provide the same, the renter will be responsible for the entire cost of the damage incurred.

In case of such circumstances, if the car is locked for some reason we will provide you with the spare key for which service charges will be included. If the customer loses the key, manufacturing cost & service charge will be collected.

Adding additional mileage is possible only on selected cars. Additional charges will be added for additional mileage.

Yes, you will be charged per km for excess use of mileage.

SelfDrive is present all over GCC, United Kingdom & is expanding globally.

Contact us in the below-mentioned details